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updated 18/01/25

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UK & Worldwide Returns

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We hope you love your  purchase, however if it's not quite right, you can return it for a refund or exchange

To be eligible for a return, please make sure you meet the following criteria.

Your return must be submitted within 14 days of receipt.
The garment must be unworn and in perfect condition.
All security ribbons and tags must be firmly attached.
Your refund will be issued within 28 days.
Please note, 28 days for refund processing is the maximum timeframe during busier periods, and refunds are usually issued within 10 -15 working days. Please get in touch with us if your return is outside this period, and we'll check this for you right away.

Refunds processed through Credit/Debt card will take an extra 2 - 3 days to be processed by your bank.

If your return does not meet our criteria, we reserve the right to return the purchase back to you. Alternatively, you may be issued with a  Gift Card, which has no expiry date.

 

Enclose your details - order number along with the email address used to purchase.
list the  items you wish to return and select a returns reason - your feedback is important to us.
Pay for your preferred returns method and  complete your return.
Please ensure your returns slip is included within the parcel. If this is missing, your return will take longer.
Gift Cards are processed within 1 to 3 working days and refunds are processed within 14 to 28 working days from receipt.

Returns costs are varied, and dependent on location. If you have any questions, please reach out to us before creating a return via email jasonic.online@outlook.com

UK (Mainland) returns cost £5.99
Northern Ireland returns cost £5.99 

International cost £7.99
Please note, outbound customs charges & taxes will not be refunded.